Shipping policy

Processing Times

All orders are processed within 1–3 working days (excluding weekends and holidays).
You’ll receive a confirmation email when your order has been dispatched.


UK Shipping

Standard Delivery

  • £3.99 flat rate

  • Estimated delivery: 2–4 working days from dispatch

Express Delivery

  • £6.99 flat rate

  • Estimated delivery: 1–2 working days from dispatch

Free UK Shipping

  • Orders over £50 qualify for free standard shipping

 

International Shipping - We ship worldwide from the UK!

  • Rates and estimated delivery times are calculated at checkout based on your location.

Customs & Import Duties

  • Customers are responsible for checking and paying any customs duties, taxes, or import fees in their country.

  • Sensored Wear Limited is not liable for these charges or for delays caused by customs clearance.

 

Discreet Packaging

All orders are shipped in plain, unbranded packaging with no external product details for your privacy.
This service is provided free of charge on every order.

Sustainability

We care about the planet — please recycle all packaging materials where possible.
We’re continually working to improve our packaging with more eco-friendly options.

Order Tracking

All orders are shipped with tracking. You’ll receive a tracking link by email once your order is on the way.
Please allow 24 hours for tracking to update.

Delivery Issues

If your order hasn’t arrived within 10 working days (UK) or 20 working days (international), please email support@sensored.co.uk with your order number.
We’ll do our best to help resolve the issue with the courier.

Shipping Address

Please ensure your shipping address is correct at checkout. We cannot update addresses once an order has been dispatched.

EU CUSTOMERS

From July 1, 2026, a new EU customs regulation introduces a flat €3 fee on all low-value imports. We'll add this charge at checkout so there are no surprises at delivery.

The fee is calculated by product category, not item count. Order multiple items from one category and you pay €3 once. Mix categories and you'll pay €3 per category.

Keep in mind: this fee goes directly to EU Customs and cannot be refunded if you return items later. It's separate from your standard order refund.

Questions? Our support team is here to help.