Refund policy

Hygiene & Returns

Due to the nature of our products, we can only accept returns on underwear that are:

• Unworn and unused

• In original packaging, with hygiene seals fully intact

• Returned within 14 days of delivery

We cannot accept returns of worn, tried-on, or washed items, or any items with damaged or removed hygiene seals.

Faulty or Incorrect Items

If your item is faulty, damaged, or not what you ordered, we’ll offer:

• A full refund, replacement, or store credit

• Return postage covered by us

Please contact us within 7 days of delivery with your order number and photos of the issue.

 

How to Return

1. Email returns@sensored.co.uk with your order number and reason for return.

2. We’ll send you return instructions and a return form.

3. Repackage items securely with all original tags and hygiene labels intact.

4. Return using a tracked postal service (we’re not responsible for lost returns).

 

Refunds

• Refunds are issued once we receive and inspect your return.

• Funds will be returned to your original payment method within 5–10 working days.

• We’ll email you when your refund is processed.

 

Terms & Conditions

• Returns must be requested within 14 calendar days of delivery.

• Items must be unworn, unwashed, and in a resalable condition with original packaging and hygiene seals intact.

• Non-compliant returns will not be accepted and may be returned to you.

• Sale items may be exchange-only unless faulty.

• Gift cards are non-refundable.

• We reserve the right to update this policy at any time.

 

European Union 14 day cooling off period

 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You can request here.

 

Need Help?
Contact us at support@sensored.co.uk – we’re happy to help.