Refund policy

Hygiene & Returns

Due to the nature of our products, we can only accept returns on underwear that are:

• Unworn and unused

• In original packaging, with hygiene seals fully intact

• Returned within 14 days of delivery

We cannot accept returns of worn, tried-on, or washed items, or any items with damaged or removed hygiene seals.

If your item is faulty, damaged, or not what you ordered, we’ll offer:

• A full refund, replacement, or store credit

• Return postage covered by us

Please contact us within 7 days of delivery with your order number and photos of the issue.

1. Email returns@sensored.co.uk with your order number and reason for return.

2. We’ll send you return instructions and a return form.

3. Repackage items securely with all original tags and hygiene labels intact.

4. Return using a tracked postal service (we’re not responsible for lost returns).

• Refunds are issued once we receive and inspect your return.

• Funds will be returned to your original payment method within 5–10 working days.

• We’ll email you when your refund is processed.

• Returns must be requested within 14 calendar days of delivery.

• Items must be unworn, unwashed, and in a resalable condition with original packaging and hygiene seals intact.

• Non-compliant returns will not be accepted and may be returned to you.

• Sale items may be exchange-only unless faulty.

• Gift cards are non-refundable.

• We reserve the right to update this policy at any time.

Need Help?
Contact us at support@sensored.co.uk – we’re happy to help.